General Information
To ensure proper delivery of your package within the advertised time frames, please ensure that your address is correctly entered with all relevant information. Accurate abbreviations, street numbers, building/apartment numbers, and route information are crucial for timely delivery. We do not assume responsibility for lost, misplaced, or incorrectly delivered shipments due to incorrect address information provided at the time of purchase.
Support global shipping.
Flat rate shipping: $5.99.
Processing Time
Order processing time is 1-2 business days (excluding Saturdays, Sundays and holidays), depending on various factors.
Delivery Time
Asia: 7-10 working days
Europe: 7-15 working days
Africa: 7-30 working days
Americas: 7-15 working days
Oceania: 7-15 working days
Shipping Fees
Shipping fees are non-refundable. Refusal of shipments incurs responsibility for original shipping charges and return costs to us. These amounts will be deducted from any issued credit.
Delivery Claims
If you encounter non-delivery or tracking indicates delivery without receipt, you must contact us within 10 days to initiate a claim.
We will assist you in the claims process with the carrier.
We do not hold responsibility for packages marked as delivered by the carrier. Refunds or credits are not issued for such packages.
Shipping Address
All products are shipped from our factory in China.
Out of Stock Items
If your order includes out-of-stock items, we will ship the available items and refund the payment for the unavailable item(s) to your original form of payment.
Reserved Rights Regarding Shipping
We reserve the right to require customers to use a “common” shipping and billing address if we encounter difficulties processing an order or verifying a provided shipping address.
Additionally, we reserve the right to define, limit, refuse, or cancel orders due to:
- Irregular or excessive returns indicating “wardrobing.”
- Irregular or excessive returns involving worn, altered, laundered, damaged, or missing items.
- Suspected fraudulent or criminal activity.
Similarly, we reserve the right to limit, refuse, or reject returns (both in-store and online) to any customer or entity engaging in similar actions as noted above.